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Accessibility
#TAXI
Travelling outside the Yukon, NWT and Nunavut
Information you should know while roaming in the rest of Canada

The Ice Wireless network covers the Yukon, NWT and Nunavut. If you are travelling within Canada - but outside of the Yukon, Northwest Territories and Nunavut - you will be able to make regular local or long distance calls but roaming fees will also apply as you will be roaming on one of our roaming partner’s networks.

The following roaming rates will apply for Ice Wireless customers on our roaming partner’s network:

Operator Frequencies Voice Rates Outgoing Text Messages Data
Rogers Wireless 850/1900 MHz 10¢ /min 5¢ / text 5¢ / MB
Videotron 1700/2100 MHz 10¢ / min 5¢ / text 5¢ / MB

To view the Rogers Wireless coverage map, please click here.
Travelling to the U.S.
Take advantage of our U.S. roaming rates

Operator Frequencies Voice Rates Outgoing Text Messages Data
AT&T Mobility LLC 850/1900 MHz 10¢ /min 5¢ / text 5¢ / MB

To view the AT&T Wireless coverage map, please click here.
The only mobile phone company in Canada that
ALLOWS YOU TO CHOOSE VIRTUAL NUMBERS FROM OTHER
CANADIAN CITIES OR OVER 40 COUNTRIES GLOBALLY
so your friends and family living in those places can call you without incurring any
long distance charges, as if they are calling their next door neighbour.
Zone A PSTN Service
AUSTRALIA POLAND
AUSTRIA ROMANIA
FINLAND SWEDEN
GERMANY* SWITZERLAND
NORWAY UNITED KINGDOM
Zone B PSTN Service
BELGIUM LITHUANIA
BULGARIA LUXEMBOURG
CYPRUS MEXICO
CROATIA NETHERLANDS
CZECH REPUBLIC PORTUGAL
DENMARK SLOVENIA
ESTONIA SLOVAKIA
FRANCE SOUTH AFRICA
GREECE SPAIN
ITALY UNITED STATES
IRELAND  
Zone C PSTN Service
ARGENTINA JAPAN
BAHRAIN LATVIA
BRAZIL MALTA
CHILE NEW ZEALAND
EL SALVADOR PANAMA
GEORGIA* PERU
HUNGARY PUERTO RICO
HONG KONG SINGAPORE*
  VIETNAM
$7.00/month
* proof of address will be required
$12.00/month
$21.00/month
$ 28.95
/ month
200 OUTBOUND FAXES
$ 39.95
/ month
500 OUTBOUND FAXES
$ 49.95
/ month
1000 OUTBOUND FAXES
UNLIMITED
INBOUND FAXES
IN ALL FAX PLANS
INCLUDED
No more fax toners and paper supplies, no more high cost and maintenance of fax machines, fax lines, fax servers.
Receive your own fax number that can have 1 recipient email account and 5 sender email accounts, the entire office can use the same service.
Send and receive faxes over the Internet from the office, from home or from the road.
Do whatever you want with your virtual fax – print it, store it on your hard drive, or forward it easily to other associates.
Your “fax machine” is available 24×7.
No busy signals – you are able to receive multiple faxes at the same time.
* $0.10 per page for additional outgoing faxes
* $5 setup fee per user
ACCESSIBILITY
Ice Wireless commitment to Accessibility


We are committed to ensuring that our services are accessible to all of our customers. We are ready to address the needs and concerns of customers with disabilities by offering accessible handsets, reasonable accommodations and provide information in alternative formats upon request.
Our customers’ feedback is a fundamental part of a continuous process that enables us to develop new practices, products and services to better serve the needs of people with disabilities.


Hearing


There is a variety of accessibility features and services which makes it possible for the hearing impaired to make and receive calls on a mobile phone, extending from basic features like provision of volume adjustment and speakers to provision of IP relay services.

Service Plans Our Service Plans are tailored for the hearing impaired so that they pay only for messaging and not for voice calls. This allows deaf users to enjoy special payment plans for mobile data services.

IP Relay Service The IP Relay Service will allow you to communicate via text online using web-capable devices through a chat interface and a third-party operator, where there is Internet access.

Message Relay Service An operator service that allows people who are deaf, hard–of–hearing or speech-disabled to place calls to standard telephone users via a keyboard or assistive device. A specialized operator acts as an intermediary for the two parties.

Customer Services A group dedicated to addressing our customers’ accessibility needs will be available to honor their requests, and also help them take notice of our services, offers and accessibility options making possible for them to benefit of Ice Wireless’ services.

Internet service and Phones The “data only” plan offers the freedom to pay only for internet connection and not for call minutes.

Messaging options. An important function that a phone serves for the hearing impaired is to allow them to contact people in the form of text messages, either SMS (short messaging service) or email, thus offering an alternative to verbal communication.

Predictive Text. Helps you write text messages more quickly by predicting words from the first few letters you type.

Call logs. The display of missed or received calls which may have been missed.

SMS Personalization and Reuse. Allows you to create standard text messages that you can quickly send to anyone without having to retype them each time. For example, “I’m in a meeting”, “I’ll contact you later”.

Email. Feel free to email us! Send us your account, product or service questions and we will respond within 1 to 2 business days.

Visual or vibrating alerts. Mobile phones can be set to vibrate or give visual alerts to inform the user about incoming calls, emails, messages, calendar appointments, and wake up alarms.

Adjustable volume control Especially useful for those who are hearing impaired as well as for enhancing functionality of hearing aids.

TTY compatibility. We will help you choose a phone compatible with the TTY for the deaf.

Customer Services
A group dedicated to addressing our customers’ accessibility needs will be available to honor their requests, and also help them take notice of our services, offers and accessibility options making possible for them to benefit of Ice Wireless’ services.


Visual


Ice Wireless accessibility services can help people who are visual impaired and hence cannot use keyboards or access contact lists to call numbers stored in the address book, send and receive messages or navigate the menu, by offering a range of smart phones with gesture-based screen-readers.

Our Service Plans are tailored for the visual impaired so that they can get unlimited possibilities to a better communication. Get the Unlimited Talk or Unlimited Canada long distance service plans to contact your friends and family.

Call Waiting. Alleviates the need to have more than one line for voice communications. With Call Waiting, special beeps indicate that you have an incoming call while you are engaged in a phone conversation.

Call Forwarding. Enables you to send your calls to any number you choose when you can't answer the phone. Automatically forward your incoming calls to any number.

Voice Recognition for Dialing or Accessing Features: Voice Commands can be used for dialing or accessing features on the phone.

Voice output of SMS. It can read text messages out loud to you.

Voice output of caller ID from contacts list. When you receive a call, it speaks the caller’s name if it is stored in your contact list.

Voiced Menus. Speaks the menu options, allowing you to access functions even if you cannot read the display.

Support accessibility APIs. API’s allow accessibility software programs to communicate with the device (although there may be some limits).

High contrast mode. The phone comes with at least one high contrast mode.

Email. Set your phone to a High contrast mode and feel free to email us! Send us your account, product or service questions and we will contact you within 1 to 2 business days.

Customer Services A group dedicated to addressing our customers’ accessibility needs will be available to honor their requests, and also help them take notice of our services, offers and accessibility options making possible for them to benefit of Ice Wireless’ services.


Mobility and other physical impairments


Ice Wireless service options will help people with mobility/agility limitations communicate better and easier using several handsets disposing of the right accessibility features such as Voice recognition, sensitive touch screen, capability to install third party applications or apps, add External keyboard support or use a stylus or other pen-like device for an easy access to the phone’s options, Headsets and Bluetooth, and Internet capability to benefit from Ice data services.

Our Service Plans are tailored for people with mobility or agility limitations so that they can get unlimited possibilities to a better communication.

Get the Unlimited Talk or Unlimited Canada long distance service plans to contact your friends and family.

Internet Capability. Connect with the Ice Wireless data service plans and use your phone to browse websites and use other internet-based services.

Call Waiting. Alleviates the need to have more than one line for voice communications. With Call Waiting, special beeps indicate that you have an incoming call while you are engaged in a phone conversation.

Call Forwarding. Enables you to send your calls to any number you choose when you can't answer the phone. Automatically forward your incoming calls to any number.

Voice Recognition for Dialing or Accessing Features: Voice Commands can be used for dialing or accessing features on the phone.

Third party applications or apps. You can install third party applications for example from an approved application store.

External keyboard support. You can connect an external keyboard to the device.

Stylus support. You can use a stylus or other pen-like device.

Headset - plug connected. You can plug in a headset containing headphones and a microphone. This allows you to answer calls, listen, and talk without holding the phone. This can mean better call quality for some people and is useful if you have trouble holding a phone.

Email. Feel free to email us! Send us your account, product or service questions and we will respond within 1 to 2 business days.

Easy-access Ice Support contact number People with mobility/agility limitations can contact us by dialing an easy-access phone number: 611. They may inquire about bills, payments, change rate plans, add features, and find out about the usage, newsletters, service offers and much more, directly from their home, using their Ice Wireless device.

Customer Services A group dedicated to addressing our customers’ accessibility needs will be available to honor their requests, and also help them take notice of our services, offers and accessibility options making possible for them to benefit of Ice Wireless’ services.


Cognitive


For people with cognitive disabilities it’s very important to provide subscribers with a simple and friendly user interface. Ice Wireless handsets cover multiple accessibility features such as Audible or tactile feedback, Adjustable font sizes, brightness /contrast controls, text-to-speech functionality and Screen Reader/Voice recognition options, Predictive Texting, ability to associate photos with telephone numbers.

Our Service Plans are tailored for people with cognitive disabilities so that they can get new and unlimited possibilities to a better communication.

Get the Unlimited Talk or Unlimited Canada long distance service plans to contact your friends and family.

Internet Capability. Connect with the Ice Wireless data service plans and use your phone to browse websites and use other internet-based services. Using a smart phone with Internet Connection as per Ice service plans can help people gain literacy skills by accessing multiple games or applications focusing on language and other learning content.

Call Waiting. Alleviates the need to have more than one line for voice communications. With Call Waiting, special beeps indicate that you have an incoming call while you are engaged in a phone conversation.

Call Forwarding. Enables you to send your calls to any number you choose when you can't answer the phone. Automatically forward your incoming calls to any number.

Voice Recognition for Dialing or Accessing Features. Voice Commands can be used for dialing or accessing features on the phone.

Third party applications or apps. You can install third party applications for example from an approved application store.

GPS capability. The device has Global Positioning System (GPS) capability.

Simplify display. Allows you to disable or conceal unneeded features/programs or icons.

Voice notes. Allows you to record, save and play back a short voice reminder.

Email. Feel free to email us! Send us your account, product or service questions and we will respond within 1 to 2 business.

Easy-access Ice Support contact number. People with mobility/agility limitations can contact us by dialing an easy-access phone number: 611. They may inquire about bills, payments, change rate plans, add features, and find out about the usage, newsletters, service offers and much more, directly from their home, using their Ice Wireless device.

Customer Services A group dedicated to addressing our customers’ accessibility needs will be available to honor their requests, and also help them take notice of our services, offers and accessibility options making possible for them to benefit of Ice Wireless’ services.


Web Accessibility


Our work is incomplete without your feedback!

We trust that our customers’ feedback is a fundamental part of a continuous process that enables us to develop new practices, products and services to better serve the needs of people with disabilities.

Our first commitment is to the customer, that’s why we would like to hear from you! Send us your suggestions on how we can improve our products, services and website to better serve your needs.

Contact us
A group dedicated to addressing our customers’ accessibility needs is available to receive requests and feedback on our services and products.

Email: accessibility@icewireless.ca
Feel free to email us! Send us your feedback or product and service questions and we will respond within 1 to 2 business days.

Phone: +1 (855) 474-7423
We will respond to your service inquiries and help you find solutions to fit your lifestyle using the Ice Wireless services.

Mail and Store Locations:
Enter the Contact section on our website and browse through to find our store locations and working hours.


Accessibility phone features


You may now consult our list of Accessible handsets provided by Ice Wireless to customers with disabilities.

Choose your phone and the Ice Wireless service plan to serve your needs!

Need a Taxi?
Dialing #Taxi (#8294) from your Ice Wireless Handset connects you to the first available Taxi service closest to your location* anywhere in Canada, 24 hours a day, 7 days a week. It’s a shortcut to a safe ride, wherever you are and as quickly as possible.

You will receive a free text message with the name and the contact details of the taxi service assigned to your call.

If after three attempts, the system is unable to recognize the language or city that you have indicated, you will be forwarded automatically to the #TAXI customer service where a live representative will suggest a taxi service for you.
How to use #TAXI
When you need a taxi:

• Dial #TAXI (#8294) from your Ice phone.
• Select your language.
• Say the name of the city you are in. You can also say the name of the taxi service of your choice.
• You will then be transferred to the first available taxi service or to the service of your choice
For a connection fee of $1.75 per call +airtime** you can save valuable research and connection times.

If you are in a different city, roaming in the South or are not aware of any local taxi services in your area then you can just dial #TAXI (#8294) from your Ice Wireless phone and we will connect you with a local taxi service to take you to your hotel or friends***
* available in Fort Smith, Hay River, Yellowknife and Inuvik in NT, Whitehorse in YK and Iqaluit in NU.
** if applicable (check your current Ice Wireless plan)
*** for a fee of $2.25/call + the standard roaming charge per minute applicable to your Ice Wireless Plan. Available wherever there is taxi service throughout Canada