Accessibility

Ice Wireless Commitment To Accessibility

We are committed to ensuring that our services are accessible to all of our customers. We are ready to address the needs and concerns of customers with disabilities by offering accessible handsets, an extended trial period of 30 calendar days, reasonable accommodations and provide information in alternative formats upon request.

Our customers’ feedback is a fundamental part of a continuous process that enables us to develop new practices, products and services to better serve the needs of people with disabilities.

Hearing

There is a variety of accessibility features and services which makes it possible for the hearing impaired to make and receive calls on a mobile phone, extending from basic features like provision of volume adjustment and speakers to provision of IP relay services.

  • IP Relay Service
    The IP Relay Service will allow you to communicate via text online using web-capable devices through a chat interface and a third-party operator, where there is Internet access.

  • Message Relay Service
    An operator service that allows people who are deaf, hard–of–hearing or speech-disabled to place calls to standard telephone users via a keyboard or assistive device. A specialized operator acts as an intermediary for the two parties.

  • Internet Service and Phones
    The “mobile internet flex plan” offers the freedom to pay only for internet connection and not for call minutes.

  • Messaging Options
    An important function that a phone serves for the hearing impaired is to allow them to contact people in the form of text messages, either SMS (short messaging service) or email, thus offering an alternative to verbal communication.

  • Predictive Text
    Helps you write text messages more quickly by predicting words from the first few letters you type.

  • Call Logs
    The display of missed or received calls which may have been missed.

  • SMS Personalization and Reuse
    Allows you to create standard text messages that you can quickly send to anyone without having to retype them each time. For example, “I’m in a meeting”, “I’ll contact you later”.

  • Email
    Feel free to email us! Send us your account, product or service questions and we will respond within 1 to 2 business days.

  • Visual or Vibrating Alerts
    Mobile phones can be set to vibrate or give visual alerts to inform the user about incoming calls, emails, messages, calendar appointments, and wake up alarms.

  • Adjustable Volume Control
    Especially useful for those who are hearing impaired as well as for enhancing functionality of hearing aids.

  • TTY Compatibility
    We will help you choose a phone compatible with the TTY for the deaf.

  • Customer Services
    A group dedicated to addressing our customers’ accessibility needs will be available to honor their requests, and also help them take notice of our services, offers and accessibility options making possible for them to benefit Ice Wireless’ services.

Visual

Ice Wireless accessibility services can help people who are visual impaired and hence cannot use keyboards or access contact lists to call numbers stored in the address book, send and receive messages or navigate the menu, by offering a range of smart phones with gesture-based screen-readers.

Our Service Plans are tailored for the visual impaired so that they can get unlimited possibilities to a better communication. Get the Unlimited Talk or Unlimited Canada long distance service plans to contact your friends and family.

  • Call Waiting
    Alleviates the need to have more than one line for voice communications. With Call Waiting, special beeps indicate that you have an incoming call while you are engaged in a phone conversation.

  • Call Forwarding
    Enables you to send your calls to any number you choose when you can't answer the phone. Automatically forward your incoming calls to any number.

  • Voice Recognition for Dialing or Accessing Features
    Voice Commands can be used for dialing or accessing features on the phone.

  • Voice Output of SMS
    It can read text messages out loud to you.

  • Voice Output of Caller ID From Contacts List
    When you receive a call, it speaks the caller’s name if it is stored in your contact list.

  • Voiced Menus
    Speaks the menu options, allowing you to access functions even if you cannot read the display.

  • Support Accessibility APIs
    API’s allow accessibility software programs to communicate with the device (although there may be some limits).

  • High Contrast Mode
    The phone comes with at least one high contrast mode.

  • Email
    Set your phone to a High contrast mode and feel free to email us! Send us your account, product or service questions and we will contact you within 1 to 2 business days.

  • Customer Services
    A group dedicated to addressing our customers’ accessibility needs will be available to honor their requests, and also help them take notice of our services, offers and accessibility options making possible for them to benefit Ice Wireless’ services.

Mobility and Other Physical Impairments

Ice Wireless service options will help people with mobility/agility limitations communicate better and easier using several handsets disposing of the right accessibility features such as Voice recognition, sensitive touch screen, capability to install third party applications or apps, add External keyboard support or use a stylus or other pen-like device for an easy access to the phone’s options, Headsets and Bluetooth, and Internet capability to benefit from Ice data services.

Our Service Plans are tailored for people with mobility or agility limitations so that they can get unlimited possibilities to a better communication.

Get any of our Smartphone service plans to contact your friends and family.

  • Internet Capability
    Connect with the Ice Wireless data service plans and use your phone to browse websites and use other internet-based services.

  • Call Waiting
    Alleviates the need to have more than one line for voice communications. With Call Waiting, special beeps indicate that you have an incoming call while you are engaged in a phone conversation.

  • Call Forwarding
    Enables you to send your calls to any number you choose when you can't answer the phone. Automatically forward your incoming calls to any number.

  • Voice Recognition for Dialing or Accessing Features
    Voice Commands can be used for dialing or accessing features on the phone.

  • Third Party Applications or Apps
    You can install third party applications for example from an approved application store.

  • External Keyboard Support
    You can connect an external keyboard to the device.

  • Stylus Support
    You can use a stylus or other pen-like device.

  • Headset - Plug Connected
    You can plug in a headset containing headphones and a microphone. This allows you to answer calls, listen, and talk without holding the phone. This can mean better call quality for some people and is useful if you have trouble holding a phone.

  • Email
    Feel free to email us! Send us your account, product or service questions and we will respond within 1 to 2 business days.

  • Easy-Access Ice Support Contact Number
    People with mobility/agility limitations can contact us by dialing an easy-access phone number: 611. They may inquire about bills, payments, change rate plans, add features, and find out about the usage, newsletters, service offers and much more, directly from their home, using their Ice Wireless device.

  • Customer Services
    A group dedicated to addressing our customers’ accessibility needs will be available to honor their requests, and also help them take notice of our services, offers and accessibility options making possible for them to benefit Ice Wireless’ services.

Cognitive

For people with cognitive disabilities it’s very important to provide subscribers with a simple and friendly user interface. Ice Wireless handsets cover multiple accessibility features such as Audible or tactile feedback, Adjustable font sizes, brightness /contrast controls, text-to-speech functionality and Screen Reader/Voice recognition options, Predictive Texting, ability to associate photos with telephone numbers.

Our Service Plans are tailored for people with cognitive disabilities so that they can get new and unlimited possibilities to a better communication.

Get any of our Smartphone service plans to contact your friends and family.

  • Internet Capability
    Connect with the Ice Wireless data service plans and use your phone to browse websites and use other internet-based services. Using a smart phone with Internet Connection as per Ice service plans can help people gain literacy skills by accessing multiple games or applications focusing on language and other learning content.

  • Call Waiting
    Alleviates the need to have more than one line for voice communications. With Call Waiting, special beeps indicate that you have an incoming call while you are engaged in a phone conversation.

  • Call Forwarding
    Enables you to send your calls to any number you choose when you can't answer the phone. Automatically forward your incoming calls to any number.

  • Voice Recognition for Dialing or Accessing Features
    Voice Commands can be used for dialing or accessing features on the phone.

  • Third Party Applications or Apps
    You can install third party applications for example from an approved application store.

  • GPS Capability
    The device has Global Positioning System (GPS) capability.

  • Simplify Display
    Allows you to disable or conceal unneeded features/programs or icons.

  • Voice Notes
    Allows you to record, save and play back a short voice reminder.

  • Email
    Feel free to email us! Send us your account, product or service questions and we will respond within 1 to 2 business.

  • Easy-Access Ice Support Contact Number
    People with mobility/agility limitations can contact us by dialing an easy-access phone number: 611. They may inquire about bills, payments, change rate plans, add features, and find out about the usage, newsletters, service offers and much more, directly from their home, using their Ice Wireless device.

  • Customer Services
    A group dedicated to addressing our customers’ accessibility needs will be available to honor their requests, and also help them take notice of our services, offers and accessibility options making possible for them to benefit Ice Wireless’ services.

Web Accessibility

Our work is incomplete without your feedback!

We trust that our customers’ feedback is a fundamental part of a continuous process that enables us to develop new practices, products and services to better serve the needs of people with disabilities.

Our first commitment is to the customer, that’s why we would like to hear from you! Send us your suggestions on how we can improve our products, services and website to better serve your needs.

Contact us
A group dedicated to addressing our customers’ accessibility needs is available to receive requests and feedback on our services and products.

  • Email: accessibility@icewireless.ca
    Feel free to email us! Send us your feedback or product and service questions and we will respond within 1 to 2 business days.

  • Phone: +1 (855) 474-7423
    We will respond to your service inquiries and help you find solutions to fit your lifestyle using the Ice Wireless services.

  • Mail and Store Locations:
    Enter the Locations page on our website and browse through to find our store locations and working hours.

Accessibility Phone Features

Many smartphones have built-in accessibility features that make them easier to use by people with impaired vision, hearing or motor skills.

If you need any assistance, our support team can help you choose a phone and plan that meets your needs.

1 (855) 474-7423
accessibility@icewireless.ca