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Available for both iOS and Android, the Ice Wireless App is free and easy to use.
Log in to your account and navigate to the Billing section
Visit the Plans section in your account dashboard to explore upgrade options.
Ensure your device is close to the router, or try restarting your modem.
Yes, number porting is available when you sign up
You can add more or reduce the speed at no extra charge.
No contracts. Cancel or change any time.
Yes— Please visit our Share+ plan
An APN (Access Point Name) allows your phone to connect to the Ice Wireless mobile network for services like mobile data and picture messaging (MMS).
In most cases, APN settings are added automatically. However, if your mobile data or MMS is not working, you may need to enter the APN settings manually.
Use the following settings for mobile data:
APN: net.icew.ca
APN Type: default
Enter the APN details exactly as shown.
Save the APN.
Select or activate the newly created APN.
Restart your phone if data does not connect right away.
Use the following settings for MMS:
APN: mms net.icew.ca
MMSC: http://mmsc.icew.ca
APN Type: mms
Yes.
The Internet APN is required for web browsing and apps.
The MMS APN is required for sending and receiving picture messages and group texts.
No. Leave all other fields (username, password, proxy, port, etc.) blank or set to default unless otherwise instructed.
Try the following:
Double-check that the APN names and values are entered exactly as shown
Make sure the Internet APN is selected as active
Restart your device
Ensure mobile data is turned on
If issues continue, contact Ice Wireless Customer Support for assistance.
Learn how to pay a bill, manage payments or review charges.
Find help for slow connections, modems restarts and more.
Get guidance on upgrading plans or troublehsooting wireless devises.
Click the Chat bubble at the bottom right corner to chat with us.
