We’re Here to Help – Anytime, Anywhere

Get answers to your questions, troubleshoot issues, or contact our support team for personalized assistance.

Billing & Payments

Learn how to pay a bill, manage payments or review charges.

Wireless Issues

Find help for slow connections, modems restarts and more.

Mobile & Plan Help

Get guidance on upgrading plans or troublehsooting wireless devises.

Billing & Payments on Mobile App

💳 Easy Payments & Credit Card Management

Skip the phone calls and paper forms.
With the Ice Wireless App, you can:

  • Make secure payments instantly

  • Save your credit card on file for faster checkouts

  • Setup autopay so you never miss a payment

🧾 View & Download Invoices

  • View current and past invoices

  • Download PDF copies for your records

  • Track your payment history at a glance

Download the Ice Wireless Mobile App

Available for both iOS and Android, the Ice Wireless App is free and easy to use.

Find Quick Answers.

How can I pay my bill?

Log in to your account and navigate to the Billing section

How do I upgrade my plan?

Visit the Plans section in your account dashboard to explore upgrade options.

Why is my connection slow?

Ensure your device is close to the router, or try restarting your modem.

Can I keep my current number

Yes, number porting is available when you sign up

What happens when I use all my data?

You can add more or reduce the speed at no extra charge.

Is there a contract?

No contracts. Cancel or change any time.

Do you offer family plans?

Yes— Please visit our Share+ plan

Solve Problems Quickly

Internet Issues

Learn how to pay a bill, manage payments or review charges.

Wireless-Problems

Find help for slow connections, modems restarts and more.

Billing concerns.

Get guidance on upgrading plans or troublehsooting wireless devises.

 Live Chat Support

Click the Chat bubble at the bottom right corner to chat with us.

Submit a Support Ticket

Submit your issue and get a response withint 24 hours.

Open a Ticket

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